Application closing date: Saturday, September 30, 2023
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Air Partner, a world-leading international aviation services group are looking for a a Flight Logistics Coordinator, to take responsibility for providing trip support to Air Partner's US private jets broking team during non-business hours. The role will encompass a variety of tasks including pre-flight logistics and flight watching, while delivering a high level of customer service to both external and internal customers at all times.
We will consider applicants based across the USA to work remotely, or anyone who prefers office based or hybrid working, in the Fort Lauderdale area.
• Complete final pre-flight checks for crew, aircraft location, and logistics • Ensure the timely delivery of both supplier and client flight briefs • Follow flight and movement messages for clients • Arrange ground transportation, catering or other specific requests for clients • Monitor potential flight issues (i.e. weather, ATC strikes, etc.) • Escalate and communicate any potential flight issues • Complete pre-flight TripCheq reports for crew ensuring all company safety and quality processes are followed • Communicate proactively with the private jet broking team for a seamless handover • Provide exceptional customer service for internal and external customers • Fully utilize the CRM and other flight operations tools • Demonstrate an understanding of Air Partner’s products and services, as well as the US and international charter markets • Maintain the client and supplier database • Ensure full compliance with company procedures and protocols • Support the Group’s Customer First initiative to its full extent
What we are looking for:
• Previous work experience or a degree in an aviation related discipline • General knowledge of aviation, geography, and travel logistics • An understanding of the US and international charter market and regulatory environments • Organization skills with an ability to prioritize in time-sensitive situations • Customer focus with strong interpersonal skills • Excellent verbal and written communication skills • A logical approach to problem solving • Flexibility, motivation and the ability to stay calm under pressure • An ability to work both independently and as part of a team • Strong negotiation and quantitative skills • A passion for aviation • An ability to promote the Air Partner culture and brand at all times • IT literacy - proficiency in Microsoft Office plus an ability to quickly learn new systems • Experience with Avinode or Microsoft Dynamics 365 is a plus
About Air Partner Group, a Wheels Up Company
Founded in 1961, Air Partner Group is a world-leading international aviation services group providing aircraft charter, aviation safety and security solutions, and managed services to industry, commerce, governments, and private individuals, as well as civil and military organisations.
The Air Partner Group has two divisions: Air Partner Charter and Air Partner Services (previously Safety & Security). Air Partner Charter comprises of group charter, private jets, cargo, and specialist services. Group Charter charters large airliners to move groups of any size. Private Jets offers the Company's unique pre-paid JetCard scheme and on-demand charter for up to 19 people. Cargo charters aircraft of every size to fly almost any cargo anywhere, at any time.
Air Partner Services comprises Baines Simmons, Redline Assured Security Ltd, Kenyon International Emergency Services, and Managed Services. Baines Simmons offers aviation safety management and fatigue risk management. Redline Assured Security delivers government-standard security training, consultancy, and solutions to regulated, high value and high threat environments. Kenyon International Emergency Services is a world leader in emergency planning and incident response.
Air Partner works with Climate and Development experts Climate Impact Partners, to allow clients to offset carbon emissions in support of projects that not only cut carbon but also alleviate poverty and improve lives.
Air Partner Limited is a Wheels Up company, the leading provider of on-demand private aviation in the U.S. and one of the largest private aviation companies in the world. Wheels Up is headquartered in New York City and operates in 25 locations across three continents and employs 2,700 professionals globally. Air Partner Group is ISO 9001:2015 compliant for commercial airline and private jet solutions worldwide. More information is available on the company's website (www.airpartnergroup.com)
Air Partner is committed to creating a diverse, equitable and inclusive working environment for all employees, we do this via our Environmental, Social and Governance Strategy, our Diversity, Equity & Inclusion forum, and our Recruitment strategy.
At Air Partner we are proud to be a ‘Disability Confident’ employer and we value workforce diversity. If Air Partner feels like a place where you can belong, we'd love to learn more about you, and we guarantee an interview for any disabled person who meets the minimum criteria set for the job. If your application is successful, the next steps of the process will include a virtual interview with a member of the Talent Acquisition team before meeting with members of the business in person. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
We encourage applications from all backgrounds, and we would love to hear from you.
If you have any issues submitting your application, please instead submit your CV and any supporting information (covering letter, salary expectations, confirmation of your right to work in the relevant country and your current notice period), stating which vacancy you are applying for, directly to firstname.lastname@example.org